Installation of changes
required to keep a system running productively. Systems evolve; new versions
of existing software are released, new software becomes available, hardware
reaches end of life.
It's not rocket science, but it has to be done. Most
software has a good installation routine and will happily overwrite an
older version, some requires initial uninstallation of the existing version.
Less widely installed software will probably have a more intricate installation
Hardware has drivers and often provides heavy footprint
software which is unnecessary in a business context.
Client PCs probably need to be recut (Reset to ex
factory status) after 24-30 months continuous use, and all application
software reinstalled and configured.
Plenty of this can be performed by an IT savvy client,
others are more intimidated by the prospect and prefer to sub-contract.
A maintenance agreement would accommodate these implementation tasks.
Small business IT whitepaper
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